Pushpanjali Hospital & Research Centre

My patient has completely recovered after better treatment and other facilities, Well experienced Doctors and other staff is available that's why I am totally satisfied with everything.

Puspanjali Hospital provided one of the worst experiences I have ever had. The staff did not take the patient’s condition seriously and showed very little urgency or concern. Communication was poor, and we felt ignored during a critical time. I am extremely disappointed with the level of care and would not recommend this hospital based on my experience.

I am writing to express my deepest gratitude to the entire team at Pushpanjali Hospital for the exceptional care I received during my recent treatment. From the moment I was admitted, I was deeply impressed by the professionalism and kindness shown by your doctors, nurses, and support staff.

Pushpanjali is a biggest hospital in Agra, people are expecting basic hygiene and basic management from the biggest hospital, its not a charitable hospital or Govt hospital where people are getting free treatment.
1. Overall pathetic management experience apart from Doctors.
2. Washroom Hygiene: Washrooms are not being cleaned regularly and are unhygienic, making them unsuitable for patient use.
3. Housekeeping Behaviour and Hygiene: Housekeeping staff behaviour is unprofessional, and proper hygiene protocols are not being followed during cleaning activities.
4. Male Nurse Behaviour: The behaviour and conduct of the few male nursing staff is inappropriate and lacks professionalism, which is concerning for patient comfort and dignity.
5. Morning Wake-up Time and Routine: There is no proper morning routine followed for patients. Wake-up time and basic care activities are inconsistent and poorly managed.
6. AÇ Temperature Management: Room temperature is not being monitored or maintained appropriately, causing discomfort to the patient.
7. Unclean Curtains and Tables: Curtains and bedside tables are visibly dirty and unhygienic.
8. Food Table Cleanliness: The food serving table is not cleaned properly, raising concerns about food hygiene.
9. Bedsheet, Clothes, and Dustbin Change: Bedsheets, patient clothes, and dustbins are not being changed or cleaned on a regular basis as required.
10-Pest Control: they should take permission for spray because it might harmful for patient and attendant.

These lapses are unacceptable in a healthcare environment and directly impact patient well-being. I request the hospital management to kindly look into these matters on priority and take immediate corrective action.

I also request a written response regarding the steps taken to address the above issues.

Thank you for your attention and cooperation.

Sincerely,
Lucky

⭐️⭐️⭐️⭐️⭐️
Excellent Healthcare Experience at Pushpanjali Hospital & Research Centre, Agra

Pushpanjali Hospital & Research Centre, Agra, is one of the finest healthcare institutions in the region. The hospital maintains high standards of cleanliness, hygiene, and patient care. The doctors are highly experienced, compassionate, and explain medical conditions and treatment plans clearly, which gives great confidence to patients and their families.

The nursing staff and support team are extremely polite, cooperative, and attentive, ensuring patients receive timely care at all times. The hospital is well-equipped with modern medical facilities, advanced diagnostic services, and efficient emergency care.

The administrative and billing process is transparent and smooth, making the overall experience stress-free. Pushpanjali Hospital truly stands out for its professional approach, ethical practices, and commitment to patient well-being.

Highly recommended for quality treatment and trusted healthcare services in Agra.